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Shipping Policy

Shipping and Delivery : 

  1. The customer must enter the recipient's name and delivery address correctly, and in the event of an error in the address or contact numbers, this may cause the shipment to be delayed or not delivered, or additional fees may be imposed by the shipping company or the delivery representative. The delivery company may also request to see the identity to match the recipient's name before submitting the order.
  2. The expected time of arrival of the goods is an estimated time, and we will do our best to receive your order as soon as possible, but the order  may be delayed for reasons beyond the control of the store.
  3. The order may be delayed on the customer for reasons related to the customer himself, such as not being present at the delivery location, or not responding to the delivery representative's call, or his request to change the delivery address, and in such circumstances neither the store or the delivery company is responsible for the delay.
  4. The store may change the shipping company chosen by the customer without referring to the customer if the shipping is free, and it may also changed if the shipping is paid, provided that the store returns the difference in fees to the customer if the fees after the change are lower.
  5. The customer must inspect the order and the product before receiving the shipment and the representative going, and if the shipment arrives damaged from within, the customer must inform the shipping company before receiving the order, and then inform the store directly.
  6. The customer is responsible for customs clearance, value-added tax and any government fees, restrictions or other laws imposed by other countries on orders sent outside the country of Qatar.